Flexera Consumer Terms & Conditions

Last updated: 02 November 2026

These Consumer Terms & Conditions (“Terms”) apply when you purchase or rent a Flexera reformer or other product, create or use a Flexera account, or access Flexera Studio or other Flexera digital services.

Please read these Terms carefully before placing an order or using our products or services.

1. About Flexera

These Terms are between you and Flexera Limited, an Irish registered company with company number 763986 (“Flexera”, “we”, “us” or “our”).

Registered address: Corrig Sandyhill Westport Mayo, F28 EE92
Email: team@joinflexera.com

These Terms apply to consumers purchasing or renting Flexera products in the United Kingdom and Ireland.

2. Who can use Flexera

You must be at least 18 years old to:

• purchase or rent a Flexera reformer;
• create a Flexera account;
• subscribe to Flexera Studio; or
• use a Flexera reformer.

Our products and consumer services are intended for personal and household use only.

3. Your order

When you place an order, you are making an offer to purchase or rent the relevant product or service on the terms shown at checkout.

We will confirm acceptance of your order by email. A contract is formed when we send you confirmation that your order has been accepted.

We may decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• we cannot deliver to your location;
• payment cannot be authorised;
• information provided by you is materially incorrect;
• we reasonably suspect fraud or misuse; or
• there has been an obvious pricing or product-description error.

If we cancel an order after taking payment, we will refund amounts paid for products or services we do not provide, as soon as possible and in any event within 14 days.

4. Prices and payment

The price you pay is the price displayed and agreed when you place your order.

Prices, rental fees, deposits, delivery charges, promotional discounts and other applicable charges will be shown before you confirm your order.

We may change prices for future purchases, rentals or subscriptions. We will not change the weekly rental price during your minimum rental period. After your minimum rental period ends, we will give you at least 30 days' notice of any change to your weekly rental price, and you may end your rental before the new price applies.

Any changes to an ongoing Flexera Studio subscription will be communicated to you in advance where required by applicable law, and you will have the opportunity to cancel before the new price applies.

5. Delivery and installation

We will arrange delivery to the address agreed with you. Where applicable, Flexera provides a two-person delivery and an optional assembly service for reformers.

You are responsible for:

• providing accurate delivery information;
• ensuring we can reasonably access the delivery location;
• ensuring there is sufficient suitable space for the reformer; and
• following any reasonable delivery instructions we provide.

An estimated delivery date or window will be provided. Unless we agree on a different date with you, we will aim to deliver within 30 days of accepting your order. We will contact you if there is a material delay. Operating and safety instructions will be provided as part of your onboarding and/or through the Flexera app.

If you are not available to take delivery at the agreed date/time, we may charge a reasonable redelivery fee to cover the additional costs incurred.

6. Buying a Flexera reformer

If you purchase a reformer outright, ownership passes to you in accordance with applicable law once the relevant purchase price has been paid and the product has been delivered. The reformer is your responsibility from the time it is delivered to you.

Your purchase does not give you ownership of Flexera software, classes, programmes, videos or other Flexera Studio content.

Unless expressly sold for commercial use, products purchased under these Consumer Terms are for personal and household use.

7. Consumer warranty

Flexera reformers purchased by consumers are provided with a two-year warranty, in addition to any rights you have under applicable consumer law. The warranty is non transferable.

During the warranty period, if a reformer develops a fault covered by the warranty, Flexera will ordinarily seek to repair the product first and/or provide replacements parts.

Where repair is not reasonably possible or appropriate, we may provide a replacement or another remedy in accordance with applicable law.

The warranty does not cover faults or damage caused by:

• normal wear and tear;
• failure to follow the maintenance instructions;
• misuse or use contrary to Flexera's instructions;
• accidents;
• improper storage or relocation;
• unauthorised repairs;
• modifications;
• use of incompatible or inappropriate third-party parts or accessories; or
• commercial use of a consumer product.

Nothing in these Terms limits your statutory rights in relation to faulty, misdescribed or unsatisfactory products.

8. Rental agreements

If you rent a Flexera reformer, this Section 8 applies in addition to the other provisions of these Terms.

8.1 Your rental plan

The rental price and minimum rental period applicable to you will be clearly shown before you place your order. Flexera currently offers different rental plans, with different

minimum rental periods which is chosen at the time you place your order. Your minimum rental period begins on the date of your first weekly rental payment.

A three month minimum rental period is defined as 13 weekly payments. A six month minimum rental period is defined as 26 weekly payments.

8.2 Weekly payments

Rental payments are charged weekly using your payment method on file. You authorise Flexera and its payment provider to collect the applicable weekly rental payment for as long as your rental agreement remains active.

You must keep a valid payment method on file and tell us promptly if it changes, expires or is cancelled.

8.3 Deposit

A refundable security deposit will be payable where specified when you order. The applicable deposit will be shown at checkout. The deposit is security for your obligations under the rental agreement, including but not limited to returning Flexera's equipment and, where applicable, missed payments, early cancellation fee, damage not covered under the warranty and/or missing parts from the return. If necessary, we reserve the right to claim any additional losses exceeding the original deposit.

The deposit is not intended to cover ordinary wear and tear. Any marks or wear and tear noticed at the time of delivery should be photographed and sent to team@joinflexera.com. Subject to any permitted deductions, after the reformer has been collected and inspected, your deposit will be returned within 28 days of the reformer being collected. If a deduction is required, we will provide reasonable information explaining the deduction.

8.4 Ownership

All rented equipment remains the property of Flexera. Renting a reformer does not give you ownership of it. You must not sell, dispose of, pledge, sub-rent or otherwise transfer ownership or possession of rented equipment to another person.

8.5 Looking after rented equipment

You must take reasonable care of rented equipment and use it in accordance with Flexera's operating and safety instructions. Normal wear and tear is expected and will not result in a charge. Where equipment is damaged through misuse, negligence, unauthorised modification or failure to follow Flexera's instructions, Flexera may deduct the reasonable cost of repair from your deposit.

8.6 Moving your reformer

A rented reformer is registered to the delivery address you provide. You must notify Flexera before permanently moving the reformer to another address. You remain responsible for taking reasonable care of the reformer during any move. You must not

move the reformer outside the United Kingdom or Ireland without our prior written agreement.

8.7 Repairs

Flexera is responsible for maintaining rented equipment in working order. If your reformer develops a fault, during normal use, stop using it and contact us within 24 hours or as soon as reasonably possible. We may arrange inspection, repair or replacement as appropriate. You must not arrange third-party repairs without our prior agreement.

8.8 Buying your rented reformer

You may ask to purchase your rented reformer. Any purchase is subject to Flexera's agreement and the price and terms offered to you at that time. Rental payments do not automatically count towards ownership unless Flexera expressly agrees otherwise. If you buy your rented reformer, Flexera's warranty under Section 7 will apply for 12 months from the date of purchase. This does not affect your statutory rights.

9. Ending a rental

9.1 During the minimum rental period

Your rental is subject to the minimum period agreed when the order is placed. This does not affect any statutory cancellation rights you may have.

9.2 After the minimum rental period

Once your minimum rental period ends, your rental automatically continues on a rolling weekly basis at the applicable weekly rental price unless and until cancelled. You may cancel after your minimum rental period. To cancel, give us at least 14 days' notice by email to team@joinflexera.com so that we can arrange collection. Your payments will cease once the unit has been collected. If you are not available on the dates suggested, the weekly payments will continue until the units has been successfully collected If you are not available on any of the collection dates we offer, weekly payments will continue until the reformer has been collected.

9.3 Collection

When your rental ends, we will contact you to arrange collection of the reformer. You must provide reasonable access so that we can collect it. There is no separate standard collection fee if your rental has ended. The delivery charge paid at the beginning of your rental contributes towards delivery, assembly and eventual collection. Your rental obligations do not transfer ownership of the reformer to you if collection is delayed. A delay in collection does not transfer ownership of the reformer to you. If you do not provide access at the agreed collection time, we may charge our reasonable costs of a

further collection attempt, and weekly payments will continue until the reformer is collected.

10. Missed rental payments

10.1 Failed payments

If a weekly payment fails, we will retry the payment using the payment method on file and/or contact you to resolve the outstanding amount. You must pay the outstanding amount within 7 days of our notice, either by updating your payment method or by paying us directly.

If a payment remains unpaid 7 days after it falls due, we may charge a one-off administration fee of €10 or £10 for each missed payment, depending on your country of residence. This fee reflects our reasonable costs of chasing and processing the late payment. We will not charge interest or any other late-payment charge unless it is set out in this agreement.

If any amount remains outstanding 14/28 days after it falls due, we will send you a written final notice. The notice will state the amount owed and give you at least 14 further days to pay.

10.2 Termination

If you do not pay all outstanding amounts by the deadline in our final notice, we may end this agreement by giving you written notice. Termination takes effect on the date stated in that notice.

When the agreement ends under this clause, you must make the reformer available for collection at a reasonable time we agree with you. The collection must happen within 7 days of termination. You must ensure the reformer is in the same condition as when delivered, apart from fair wear and tear.

After termination, you must pay:

• (a) all rental payments due up to the date of termination;
• (b) any administration fees properly charged under clause 10.1;
• (c) our reasonable, documented costs of collecting the reformer, up to a maximum of

€350 or £350 depending on your country of residence;

• (d) if you fail to make the reformer available for collection within 30 days of termination,

or it is returned damaged beyond our reasonable costs of repair, you must pay its replacement value, less a reasonable allowance for its age and condition.

10.3 Recovery of Debts

We may take reasonable steps to recover amounts you owe, including using a debt collection agency or legal proceedings. We will tell you before passing your account to a third party.

11. Your right to cancel and returns

Nothing in these Terms limits your statutory cancellation or return rights. Where applicable, consumers purchasing or renting remotely have a 14-day cancellation period in accordance with applicable consumer law.

If you validly cancel during the applicable cooling-off period, collection will be arranged. If you cancel, we will refund the price you paid, excluding the standard delivery charge, within 14 days of the reformer being collected. You will pay the direct cost of collecting the reformer. If you are renting, you will be liable for any payments outstanding if you are within your minimum rental period.

Faulty products will be dealt with in accordance with your statutory rights and our applicable warranty.

12. Flexera Studio

Flexera Studio is our digital fitness service, available through the Flexera app, web services and supported streaming experiences.

Depending on your membership, Studio may include:

• on-demand classes;
• training programmes;
• personalised or tailored content;
• challenges;
• community features;
• fitness and activity content; and
• other features introduced by Flexera from time to time.

We may add live classes and other functionality in the future. The particular content and functionality available may depend on your membership tier.

13. Studio access with a reformer

13.1 Rental customers

Flexera Studio access is included for the duration of an active consumer reformer rental. Studio access associated with your rental ends when your rental ends, subject to any separate membership you subsequently purchase.

13.2 Customers who purchase a reformer

An eligible outright reformer purchase includes access to Flexera Studio for the period stated as part of your order. At the end of the included period, your access does not automatically become a paid subscription.

We will notify you that your included access is ending and give you the opportunity to purchase a paid Studio subscription.

13.3 Free access

Flexera may provide a free Studio tier containing limited content or functionality. We reserve the right to change the content, access period, access period and features included in a free service from time to time.

14. Paid Studio membership

If you choose to purchase a paid Studio membership, the price and billing frequency will be shown before you subscribe. Flexera currently offers a monthly subscription.

Your paid subscription will automatically renew for successive monthly periods until you cancel it. By subscribing, you authorise us to charge the applicable subscription fee to your payment method at the beginning of each billing period. You may cancel your subscription at any time.

Where cancellation is scheduled for the end of your current paid billing period, you will retain access until that period ends. Where Flexera provides an option to terminate access immediately, you may choose that option.

Unless required by law or expressly stated otherwise, partial subscription periods are not refundable. We may change Studio subscription prices by giving you at least 30 days' notice. . If you do not accept the new price, you may cancel before it takes effect.

15. Flexera accounts

Studio access is provided through your personal Flexera account.

You must:

• provide accurate information;
• keep your login details secure;
• not knowingly allow another person to impersonate you;
• notify us if you believe your account has been compromised; and
• use the service lawfully.

Consumer Studio memberships are intended for one individual user unless Flexera expressly offers a household or family plan.

Other members of your household may use your physical reformer, provided they satisfy the applicable safety and age requirements, but this does not give them a separate Studio membership. Studio content may not be simultaneously streamed through

multiple devices using the same individual membership where Flexera applies such technical restrictions.

16. Changes to Studio

Fitness content and digital services evolve over time.

We may reasonably:

• add or remove classes;
• introduce or retire programmes;
• change instructors;
• modify challenges;
• improve recommendations;
• update our apps and website;
• change interfaces;
• introduce new functionality; and
• discontinue features.

Where a change materially reduces a paid service you have contracted for, we will comply with applicable consumer law and provide any notice or remedies required.

We do not guarantee that any particular class, instructor, programme or feature will remain available indefinitely.

17. Personalisation and recommendations

Flexera may use information you provide, such as your goals, experience and preferences, to personalise your experience and recommend classes, programmes or other content. Our recommendation and personalisation systems may change and improve over time.

Recommendations are intended to assist you but cannot take account of every aspect of your individual circumstances. You remain responsible for deciding whether a particular exercise, class, programme or intensity is appropriate for you.

18. Health, exercise and safety

Physical exercise carries inherent risks. Flexera Studio, its instructors and its content provide general fitness and wellness information. They are not a substitute for medical advice, diagnosis or treatment. You are responsible for determining whether you are physically able to participate safely.

You should seek advice from an appropriately qualified healthcare professional before beginning or changing an exercise programme where you have concerns about your health, an injury, pregnancy, a medical condition or your ability to exercise safely.

Stop exercising and seek appropriate assistance if you experience symptoms.

When using a Flexera reformer, you must:

• follow the operating, setup and safety instructions provided;
• ensure the reformer is positioned on a suitable surface with adequate surrounding space;
• inspect the reformer for obvious damage before use;
• stop using equipment that appears damaged or unsafe;
• use appropriate resistance and exercises for your ability;
• keep children and pets safely away during use;
• comply with stated product limits; and
• ensure regular maintenance checks are carried out in accordance with the instructions for use schedule

The current maximum user weight for the Flexera Folding Reformer is 120kg. Flexera reformers covered by these Consumer Terms are intended for users aged 18 or over.

19. Modifications and third-party accessories

You may use compatible accessories or make modifications at your own risk.

To the extent permitted by law, Flexera is not responsible for faults, damage or injury caused by:

• unauthorised modifications;
• third-party repairs;
• incompatible accessories;
• removal or alteration of safety components; or
• use contrary to our instructions.

Modification will void warranty coverage where the modification caused or contributed to the relevant fault.

20. Community features and user content

Flexera may allow users to participate in challenges, post comments, interact with other users or make profile/activity information visible within Studio.

You retain ownership of the content you create.

By posting content through Flexera, you grant us a non-exclusive licence to host, reproduce and display that content as reasonably necessary to operate and provide the service.

You must not post content that:

• is unlawful;
• is threatening, abusive or discriminatory;
• infringes another person's rights;
• contains malicious software;
• impersonates another person;
• contains unauthorised advertising or spam; or
• otherwise seriously disrupts the Flexera community.

We may moderate or remove content and restrict community functionality where reasonably necessary to protect users, comply with law or enforce these Terms.

Our Privacy Policy explains how profile, activity and personal information is processed.

21. Intellectual property

Flexera and/or its licensors own the intellectual property rights in Flexera Studio and its content, including videos, classes, programmes, software, designs, branding, graphics and other materials.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable right to access Studio for your private, non-commercial use.

You may not reproduce, distribute, publicly perform, commercially exploit, record, resell or make Flexera Studio content available to others except where expressly permitted.

22. Availability of digital services

We aim to make Flexera Studio available reliably but cannot guarantee uninterrupted availability.

Studio may occasionally be unavailable because of maintenance, updates, third-party services or events outside our reasonable control. Where a significant interruption affects a paid digital service, your rights under applicable consumer law are unaffected.

23. Suspension and termination

We may suspend or terminate access to Flexera services where reasonably necessary, including where:

• payments remain outstanding;
• you seriously or repeatedly breach these Terms;
• your account is being used fraudulently or unlawfully;
• you misuse Flexera's services or community;
• continued access creates a security or safety risk; or
• we are required to do so by law.

Where appropriate, we will give you reasonable notice and an opportunity to resolve the issue. Termination does not remove rights or obligations that arose before termination.

24. Our responsibility to you

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

In particular, nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for loss or damage that:

• was not reasonably foreseeable when the contract was entered into;
• results from misuse of the product or failure to follow reasonable safety instructions;
• results from an unauthorised modification or third-party repair; or
• is a business or commercial loss arising from consumer use.

25. Events outside our reasonable control

We are not responsible for delays or failures caused by events outside our reasonable control. If such an event materially affects our ability to provide something you have paid for, we will contact you and take reasonable steps to minimise the impact. Your statutory rights remain unaffected.

26. Privacy

We process personal information in accordance with our Privacy Policy. Some Studio features, including personalisation, profiles, challenges and community functionality, may involve processing information about your activity and preferences. Please review our Privacy Policy for further information.

27. Changes to these Terms

We may update these Terms for future purchases and rentals.The terms applicable to an outright product purchase will generally be those agreed when you placed the relevant order.

For continuing services such as rental and Studio, we may make reasonable changes where necessary, including to reflect:

• changes in law or regulation;
• security requirements;
• changes to our services;
• technological developments; or
• other legitimate business reasons.

Where a material change adversely affects an ongoing paid service, we will provide appropriate advance notice and any cancellation or other rights required by applicable law.

We will not retrospectively impose materially different terms on a completed purchase merely by publishing new Terms on our website.

28. Complaints

If you have a problem with your reformer, rental, Studio membership or another Flexera service, please contact us first so that we can try to resolve it.

Email: team@joinflexera.com

We will acknowledge your complaint within 5 working days and aim to send you a full response within 28 days. If we cannot resolve your complaint, Section 30 explains the other options available to you.

Nothing in this section prevents you from exercising any statutory rights or using any applicable dispute-resolution process.

29. Governing law and courts

29.1 Customers in Ireland. If you live in Ireland, these Terms and any dispute or

claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the law of Ireland, and you may bring legal proceedings in the courts of Ireland.

29.2 Customers in the United Kingdom. If you live in the United Kingdom, these

Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the law of the part of the United Kingdom where you live (England and Wales, Scotland or Northern Ireland), and you may bring legal proceedings in the courts of that part of the United Kingdom.

29.3 Proceedings against you. If we need to bring legal proceedings against you, we

will bring them only in the courts of the country (or, in the United Kingdom, the part of the United Kingdom) where you live.

29.4 Your mandatory rights. Nothing in this Section 29 takes away any protection you

have under the mandatory consumer laws of the country where you live, or your right to bring a claim in the courts of that country.

30. Dispute resolution: mediation and arbitration

30.1 Raising it with us first

If you have a complaint, please raise it with us first as set out in Section 28. Most issues can be resolved quickly this way.

30.2 Mediation

If we have not resolved your complaint within 28 days, or we have sent you our final response, either of us may propose mediation. Mediation is voluntary and will only take place if both of us agree to it. The mediator will be an independent, accredited mediator agreed between us [for example, through CEDR for UK customers or the Mediators' Institute of Ireland for Irish customers]. Each of us will pay our own costs of taking part. Mediation is confidential and without prejudice, and any settlement will only be binding once it is recorded in writing and signed by both of us.

30.3 Arbitration

If a dispute is not resolved through our complaints process or mediation, you and we may agree to refer it to arbitration by a single arbitrator. Arbitration will only take place if you agree to it in writing after the dispute has arisen. You are never required to agree to arbitration, and accepting these Terms is not an agreement to arbitrate. If we both agree, the arbitration will take place in the country (or, in the United Kingdom, the part of the United Kingdom) where you live, under the arbitration law that applies there (the Arbitration Act 1996 in England and Wales and Northern Ireland, the Arbitration (Scotland) Act 2010 in Scotland, and the Arbitration Act 2010 in Ireland), and the arbitrator's decision will be final and binding on both of us.

30.4 Your right to go to court

Nothing in this Section 30 prevents you from bringing a claim in the courts at any time, including through the small claims procedure. Taking part in mediation does not stop time running for bringing a court claim, so you may wish to take independent advice if a deadline is close.

31. General

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

You may not transfer your rental agreement or Studio subscription to another person without our agreement.

We may transfer our rights and obligations where this does not reduce your rights under these Terms.

These Terms, together with the terms and policies expressly referred to in them and the information provided to you at checkout, form the agreement between you and Flexera for the relevant products and services.

If there is any inconsistency between these Terms and any other Flexera policy or document, these Terms will prevail, except that the price, rental plan and delivery details confirmed for your order will apply to that order.

32. Contact us

Questions about these Terms can be sent to:

Flexera Limited
Company number: 763986
Registered address: Corrig Sandyhill Westport Mayo, F28 EE92
Email: team@joinflexera.com